How CORD Works
From clause to closure — your case, step by step.
A clear, structured path through dispute resolution. Here's what a typical case looks like on CORD — from the moment you include our clause to the delivery of an enforceable award.
Getting Started
Prepare for disputes before they arise.
Insert the CORD clause in your contracts
Include CORD's arbitration or mediation clause to ensure any future disputes are administered institutionally, with enforceable outcomes.
When a dispute arises, reach out to CORD
Contact us through the website, a phone call, or email — whichever is most convenient. Our team will guide you from the first interaction.
Register your case on the CORD platform
A seamless digital registration process — submit initial case details through our website to get the process started.
Case Setup
Your matter is assigned, credentialed, and ready for proceedings.
A dedicated CORD case manager is assigned
Your single point of contact throughout the case — for coordination, guidance, and communication.
Pay the registration fee
A transparent, published fee to initiate the process. No hidden charges.
Receive your unique case ID and platform credentials
Access the CORD platform with a secure login — track your case, upload documents, and view updates in real time.
Share details of the opposite party
Provide the Respondent's information so CORD can initiate formal communication and bring them into the process.
Engagement
Both parties are brought into the process fairly and transparently.
CORD reaches out to the Respondent
Multimodal communication — email, SMS, WhatsApp, and physical post — all fully tracked to ensure due notice.
The Respondent enters appearance
The Respondent acknowledges the proceedings and is onboarded onto the platform with their own secure credentials.
CORD shares the split costs with both parties
Case administration fee and arbitrator appointment fee are transparently communicated, with a clear split between both parties.
Parties make payment
Payments are processed securely through the platform, and the matter proceeds to arbitrator appointment.
Proceedings
The dispute is heard, argued, and decided.
Arbitrator is appointed
A vetted, independent neutral is appointed from CORD's panel — in strict compliance with the law, with zero unilateral discretion.
Procedure and timelines are prescribed
The arbitrator sets out the procedure — timelines for document submissions, hearings, and other key milestones — giving both parties clarity from the start.
Parties submit their pleadings
Claims, counter-claims, and supporting documents are filed through the platform — securely and within the prescribed timelines.
Hearings are conducted, if necessary
Virtual hearings managed end-to-end on the CORD platform — scheduling, document presentation, transcription, and translation support all built in.
Resolution
A final, enforceable outcome — delivered with everything you need.
The arbitrator delivers the award
A properly reasoned, time-bound award — backed by institutional safeguards that ensure it withstands judicial scrutiny.
CORD dispatches certified copies and the enforcement pack
Certified copies of the award along with the S.63 certificate for execution — everything you need to enforce the outcome, delivered to your doorstep.
The flow above is the standard path. In practice, every sector gets a customised experience — from NBFC bulk recoveries to tenancy settlements to complex commercial disputes. The steps remain consistent; the workflows, timelines, and support are tailored.