Consumer Dispute Resolution
Accessible Resolution for Consumer Disputes
CORD enables a fair, online-first pathway for resolving consumer grievances with transparent communication and enforceable outcomes.
Consumer FAQs
Quick guidance for organisations and users handling consumer-facing disputes.
What types of consumer issues can be addressed?+
Refunds, service quality claims, product delivery disputes, subscription issues, and related contract interpretation concerns.
Can this process work at scale?+
Yes. CORD supports structured online intake and workflow management for recurring consumer disputes.
Can consumers and businesses join remotely?+
Yes. Notices, submissions, and hearings can be managed online.
How transparent is the process?+
Parties get clear process milestones, communication records, and audit-friendly documentation.
How do we adopt this for our customer agreements?+
Use a CORD clause in terms and contracts, then onboard your dispute workflow with CORD.
Improve Consumer Trust with Faster Dispute Resolution
Deliver better customer outcomes through predictable, efficient dispute handling.