FAQ

General

CORD is an independent, neutral institution that facilitates fast, secure, and cost-effective dispute resolution by providing a platform for easy access to the dispute resolution, making the resolution process unbiased and transparent while maintaining confidentiality; and ensuring the availability of trained legal and technical professionals throughout the proceedings.

No. CORD does not provide legal advice. CORD is an independent, neutral institution that does not represent parties.

No. CORD administers cases with a claim value of a few thousand rupees to millions of dollars.

Yes. CORD has an array of neutrals and case managers who are well versed with languages including but not limited to Hindi, Marathi, Gujarati, Bengali.

Yes. CORD recommends the parties to incorporate the following clause in their agreements:
Any dispute arising out of or in connection with this agreement, including any dispute relating to the validity or termination of this agreement shall be determined by arbitration to be administered by the Centre for Online Resolution of Disputes (CORD) in accordance with the Rules of Arbitration of CORD, prevailing as on the date of initiating arbitration. The arbitral tribunal shall consist of a sole arbitrator* who shall be appointed by CORD in accordance with its Rules. The decision of the arbitrator shall be final. The seat of arbitration shall be [INSERT SEAT]**. The language of arbitration shall be English.
*Parties can indicate any other odd number.
**Parties should indicate a seat of their choice

No. CORD provides sophisticated technological tools which aids online end-to-end resolution of disputes.

Yes, CORD maintains a panel of experienced and qualified arbitrators, mediators and conciliators.

Yes, if both the parties agree, the parties are at liberty to nominate/appoint their own neutral.

Yes, the awards rendered through CORD are enforceable. The dispute resolution structure is carefully structured to be legally compliant.

Yes. Subject to the terms and conditions of the agreement between the parties, CORD accepts requests to appoint neutras in ad hoc cases.